During school holiday periods, Trump Turnberry has a special programme designed to keep our younger guests entertained.
If you are staying within these holiday times, you will be presented with an activity guide upon check in. However, for further information on current activities, please speak to Concierge.
For your convenience, we have installed eight USB sockets throughout the guest room. These are located four within the desk and two on each bedside If your electrical equipment does not have a plug suitable for the UK - 3 pin socket, we have adaptors available at Concierge. Please note, our adaptors are not electrical converters.
Do not admit anyone to your room without first making identification. If you are in any doubt as to the person’s true identity, please select the Guest Services button on your telephone for assistance.
AIRLINE INFORMATION AND ASSISTANCE
Our Concierge team will be delighted to assist with any information that you may require regarding your outward airline bookings. In the event that your luggage has been misplaced by the airline, our Concierge team will drive the communication with the airline to locate your luggage to allow you to enjoy your stay at Trump Turnberry.
Prestwick International Airport - 20 miles / 32km from Trump Turnberry
Glasgow International Airport - 55 miles / 88km from Trump Turnberry
Edinburgh International Airport - 90 miles / 144km from Trump Turnberry
We would be delighted to arrange transportation to these airports by chauffeur-driven saloon car, MPV, minibus or coach. Advance reservations are recommended, with prices available on request.
Select the Concierge button on your telephone for reservations or further information.
An ATM machine is located for your convenience within the Clubhouse Business Centre.
AUDIO VISUAL SERVICES
A full AV service is provided for business events and special occasions. We recommend that arrangements are made in advance. We will, however, do our utmost to accommodate all requirements.
Please press the button to be connected to Guest Services who will be delighted to assist.
For information regarding banquet services and facilities please press the Guest Services button who will be delighted to assist. Why not view our virtual planner which showcases all of our exceptional meeting spaces. Visit via www.trumpturnberry.com/meetings.
Guests have complimentary use of our Business Centre, located beside the Hawico Shop. Facilities include a PC, internet access and a wi-fi printer which you can connect to via your smart device. Select the Guest Services button on your telephone if further assistance is required.
Continental buffet and full Scottish breakfast served in 1906
A la carte breakfast served in The Duel in the Sun & In Room Dining
Caddies are available for guests playing our golf courses but must be booked in advance. For more information, please press the Concierge button.
Chauffeur-driven and self-drive cars are available by prior arrangement. Our Concierge will be pleased to make these arrangements for you. Select the Concierge button.
Car parking spaces are available around the Hotel, Clubhouse, Golf Academy and Villas. We would ask that you refrain from parking around the fountain within the courtyard or in areas painted with double yellow lines or marked with yellow cones.
Our valet will be delighted to park and collect your car for you. Select the Concierge button on your telephone for assistance. Valet parking is complimentary.
CHECK-OUT FOR CHILDREN
This is a partnership between Starwood Hotels & Resorts and UNICEF. The aim is to support UNICEF’s education programme that works to give every child free primary education and help to make schools a safe and healthy place for all. Previously, ‘Check Out For Children’ immunised children against fatal childhood diseases, contributing to a global immunisation programme that has saved over 20 million lives in the last two decades.
A £1.00 donation will be automatically added to your room account as a donation to UNICEF. You may opt out of this programme by advising reception at check-out.
Check-out time is 12.00 noon.
You are welcome to enjoy all that the resort has to offer after this time but we ask that you have your belongings ready for collection before 12.00 noon. Your baggage will be stored until you are ready to leave. Please select the Concierge button on your telephone.
Should you wish to organise a later check-out time, we would be delighted to arrange this for a small additional charge, and subject to availability. Please select the Guest Services button on your telephone.
Concierge has information regarding local church services. Select the Concierge button on your telephone for assistance.
Our Concierge team will be delighted to curate your experience. Let them be the catalyst for a memorable stay. They know the local area and can assist you with your arrangements for car hire, leisure, local activities and places of interest. Select the Concierge button on your telephone and allow them to be your guide.
CONFERENCES AND SPECIAL EVENTS
Experience our indigenous approach to catering for banquets, business meetings and private parties. For further assistance, please press the Guest Services button. Why not view our virtual planner which showcases all of our exceptional meeting spaces. Visit via http://starwood.virtualplannerworldwide.com/TrumpTurnberry
Available from Concierge and Reception. Select the Guest Services button on your telephone for further assistance. Please note that UK law requires us to see a valid passport or ID and take a photocopy of it, before any currency exchange can take place. An ATM is also located within the Clubhouse Business Centre for your convenience.
For information about dining at Trump Turnberry, and to make a reservation, please select the Concierge button on your telephone. Alternatively, you can make or amend your reservation directly via Bookatable.com for any of our venues.
Medical assistance is available 24 hours a day, seven days a week from NHS 24. Please select the Guest Services button for assistance.
Dogs may be brought into the Hotel by prior arrangement and on the understanding that the owner accepts responsibility for the behaviour of their dog and any damage or injury it may cause. With the exception of guide dogs, dogs are not permitted in bars, restaurants and function rooms. However, if you wish to dine without leaving your dog in your guest room, we will be happy to accommodate a dining request beside the fireplace in the lobby. To arrange a suitable time for housekeeping to clean your room, please select the Guest Service button.
DO NOT DISTURB
To ensure peace and privacy in your room a ‘Do Not Disturb’ hanger can be found on the internal handle of your door; please hang this from the outside handle. To prevent disturbance from telephone calls, please select the Guest Services button.
To send a facsimile, please visit reception or select the Guest Services button on your telephone. Unless otherwise requested, incoming facsimiles will be delivered upon receipt to your room or suite in a sealed envelope.
The main Hotel fax number is + 44 (0) 1655 331706.
We would be delighted to help with any floral requirements you may have. Please select the Concierge button.
GIFTS & GIFT VOUCHERS
You may wish to purchase a Trump Turnberry gift as a memento of your stay with us.
Gift vouchers are available in denominations of £5, £10 and £50 and are redeemable against goods and/or services at the resort. Gift certificates are available for purchase from the Hotel Reception, The Spa at Turnberry and The Professional Shop, or please click on this link where you can purchase gift vouchers https://trumpturnberryscotland.giftpro.co.uk
GOLF CLUB STORAGE
During your stay, we are delighted to store your golf clubs in our custom built, secure storage area within our Caddie Masters facility. For your departure, your clubs will be available for collection at the baggage room, via the Concierge. Please note, golf clubs are not permitted within the newly renovated hotel. We would appreciate the cooperation of guests in removing their golf shoes before entering the hotel building.
A hairdryer is located within your desk. To request an additional hairdryer, please select the Guest Services button.
For additional guest request items including towels, linen, pillows, sewing kits, rollaway beds, cots, bed boards and other room amenities please select the Guest Services button.
Rooms are serviced daily between the hours of 8.30am and 5.00pm. If you would like to request a specific time or discuss special requirements, please select the Guest Services button.
A selection of hot and cold dishes along with an extensive range of beverages are available for you to enjoy in the privacy of your room, 24 hours a day, seven days a week. A full menu is available in your guest room. To place your order, please select the In-Room Dining button.
We offer a full laundry, dry cleaning and pressing service. Laundry service options and a price list are located in the wardrobe. Simply select the Guest Services button to have your laundry collected.
Trump Turnberry is renowned for its golf, spa and Turnberry Adventures, but did you know that the resort also offers two putting greens and a pitch & putt course for your enjoyment? Or why not explore the resort or stroll along the beach at your leisure. Walking/jogging route maps are available from Concierge or Spa reception.
Connect with our Guest Services team at any time of day using WhatsApp. Just add our number INT +44 7464 820 659 or UK +44 (0)7464 820 659 to your contacts and start to chat!
If you have lost any personal articles, please select the Guest Services button. We will make every effort to assist you in their safe return.
Our Concierge team will handle your luggage service needs 24 hours a day. Please select the Concierge button for assistance.
Luggage Forward is the leading provider of worldwide door-to-door luggage and sports equipment delivery. They offer a range of specialised forwarding options that make travelling without luggage possible.
If you would like to know more about this service or make arrangements to travel luggage-free, please select the Concierge button.
A luggage rack is located within the wardrobe in your room. To request an additional luggage rack please select the Guest Services button.
Any personal mail delivered to the Hotel prior to arrival is passed to you upon check-in. Mail arriving after you have arrived and checked-in is delivered to your room or suite on the day it is received at the Hotel.
Outgoing mail and postcards are collected from the post box in the lobby at 4.00pm, Monday to Friday inclusive. Postage is available from Concierge.
Our complimentary newspaper, The Daily Telegraph, is available each morning. Alternatively, when you are connected to the Trump Turnberry network, you are able to download the PressReader app where you can choose from over 4,000 complimentary newspapers and magazines from around the world.
Refreshment centres are provided in all guest rooms and are stocked with a variety of items to eat and drink. Should you require assistance with your refreshment centre please select the In-Room Dining button.
1906 - full Scottish breakfast served each morning.
1906 - dinner each evening
1906 - Private dining, available each evening for up to 12 guests
The Grand Tea Lounge & Bar - lunch, afternoon tea, dinner and all day bar
The Duel in the Sun - sports bar, all day dining, Scottish steak and lobster cuisine
The Chef’s Table - a dining experience in the heart of the kitchen
To make a reservation, please contact the Concierge or visit Bookatable.com.
SHOES AND SHOE CLEANING
Please select the Concierge button to arrange to have your shoes cleaned.
Please note that golf shoes are not permitted in the main hotel building. Shoe storage bags are available at the baggage room, Concierge and the Caddie Masters.
A shuttle service which travels to and from the Hotel and Clubhouse every 20 minutes is available for guests. Please see the signage in the lobby for exact timings or select the Concierge button. The first shuttle runs at 06.00am from the hotel courtyard.
STARWOOD PREFERRED GUEST PROGRAMME
Since its introduction in 1999, the SPG programme has been the most innovative and rewarding frequent guest programme in the hospitality industry.
SPG offers its members the ability to earn and redeem Starpoints at almost all Hotels and Resorts operating under the umbrella of Starwood Hotels & Resorts Worldwide: Westin Hotels & Resorts, Sheraton Hotels & Resorts, Four Points by Sheraton, St Regis, The Luxury Collection, W Hotels, Le Meridien Hotels, Aloft Hotels, Tribute and Element. Each brand remains unique and diverse but they share the same global frequent guest programme.
Membership is open to everyone. Please visit reception or select the Guest Services button for further information, enrollment or points redemption.
TEA AND COFFEE MAKING FACILITIES
You will find a hospitality caddy in your room. Complimentary fresh milk is available in the minibar. If you would like to request additional teas, coffees, please select the Guest Services button.
THE WEE LINKS
Located in front of the hotel is The Wee Links, an exceptional 18 hole pitch and putt course. Designed to play like a mini Ailsa, it was designed by golf architect Martin Ebert and is available for guest use.
A turndown service is provided every evening between the hours of 6.00pm and 9.00pm. To request a specific time or discuss special requirements, please select the Guest Services button.
A vision in white in an ancient land. Romantic views over slate blue seas and distant mountains. An iconic lighthouse. This could only be Trump Turnberry. From a grand affair to an intimate ceremony, Trump Turnberry is a wedding venue of serene beauty. For further information press the Guest Services button.
FAMILIES WITH CHILDREN
Babysitting can be arranged upon request. We recommend that arrangements are made in advance. We will, however, do our utmost to accommodate all requirements. Please select the Concierge button for more information.
Trump Kids offers a playroom packed full of toys and games to stimulate and feed imaginations. Dressing up, arts & crafts, games and story time, no matter what your little one’s favourite activity, Trump Kids will ensure they are kept entertained.
Trump Kids is available every day for parent supervised play with a range of activities to keep children of all ages happily occupied. Please visit the Concierge or Spa reception to request access.
During selected seasonal holidays, a children’s activity programme is available. Please press the Concierge button for more information.
GUESTS WITH SPECIAL NEEDS
For your convenience, we are happy to provide you with any of the following devices. Should you require anything that is not listed here, we can often connect with services that can assist. Our desire is to make your stay as comfortable as possible.
Guests with special needs are also provided with a bespoke evacuation plan in case of emergencies, and our fire escape routes are available in Braille.
For the items listed below please press the Guest Services button.
- Bathtub transfer bench
- Shower stool
- Vibrating pillow